Account management experience in one of the following areas is strongly preferred: renewable energy, public utilities, call center/billing operations management in the energy industry.
The Energy Account Manager (EAM) works under direction from the Director of Communications & External Affairs and has responsibility for a wide range of account related issues, including billing operations, data management, customer service, business development, and energy program support/development. This position will work with Monterey Bay Community Power (MBCP) strategic commercial and industrial accounts, MBCP’s Energy Programs team, MBCP’s data and call center vendor, and Pacific Gas and Electric Company (PG&E) to ensure customer satisfaction and retention. The Energy Account Manager will also be responsible for addressing systemic customer relationship issues as they arise and developing/offering new programs of benefit as they are developed.
The Human Resources Manager (HRM) works under the general direction of the Director of Internal Operations. The HRM has responsibility for a wide range of HR matters, with particular emphasis on employee relations, personnel policies and procedures, human resources legal compliance, benefits management, payroll, classification and compensation, recruitment, and career development.