TERMS AND CONDITIONS OF SERVICE

MBchoice ENROLLMENT (STANDARD SERVICE)

As of March, 2018, Monterey Bay Community Power (MBCP) is the default electric generation service provider in Monterey, San Benito and Santa Cruz Counties.1 PG&E accounts within MBCP’s service area will be automatically enrolled in MBCP’s MBchoice program, which is powered by carbon-free electricity.2 Customers may request to opt-out and return to PG&E bundled service at any time subject to opt-out guidelines described below. MBchoice will match PG&E’s electric generation rates, inclusive of any exit fees and will pay each account holder a minimum 3% rebate for savings realized in 2018.
 

MBgreen+ OR MBshare ENROLLMENTS (OPTIONAL PROGRAMS)

Once enrolled, MBCP account holders have the option to redirect their rebate savings by opting for MBgreen+ or MBshare. With MBgreen+, the customer’s earned rebate will be used to purchase or develop 100% local renewable energy within the tri-county region. Account holders may also choose MBshare, through which the customer’s rebate will be donated to support programs that serve low-income ratepayers and/or efforts related to climate change in the tri-county region. MBgreen+ and MBshare customers may subsequently choose to return to the standard MBchoice service at no cost. Participation in these programs is effective as of the customer’s next rebate credit cycle.
 

RATES, REBATES AND FINANCIAL ASSISTANCE PROGRAMS

MBCP electric generation rates are managed to provide cleaner, carbon-free electricity at rates that match PG&E’s generation rates, inclusive of customer exit fees imposed by the utility. All customers will qualify for a rebate on generation charges, a minimum of 3% in 2018. Any changes to rates and rebate level will be ratified by the MBCP Policy Board. As noted above, PG&E charges MBCP customers a monthly Power Charge Indifference Adjustment (PCIA) and franchise fee surcharge. (Contact PG&E for more information about these charges.) MBCP has accounted for these additional charges/exit fees, so that net electricity generation costs with MBCP are typically lower than with PG&E.

Financial assistance programs including CARE (California Alternate Rates for Energy), FERA (Family Electric Rate Assistance) and Medical Baseline Allowance remain the same with MBCP. If you are enrolled in any of these programs with PG&E, those programs will continue to apply to you as an MBCP customer.
 

BILLING AND REBATE CREDITS

MBCP account holders will continue to receive a single monthly bill from PG&E that includes all electricity related charges, including MBCP’s electric generation charge. PG&E will then forward payments for MBCP electric generation to MBCP. PG&E will continue to charge for transmission, distribution, public goods programs and other non-generation charges at the same rates it charges customers who do not receive MBCP service.

Each account holder’s rebate will be based on generation rates only, and will be shown as a credit on the customer bill according to the following rebate schedule:

  • Large commercial: credited quarterly (March, June, September, December)
  • Mid-size and small commercial: credited bi-annually (June and December)
  • Residential/other: credited annually (December)

 

OPT OUT

Account holders may opt-out of MBCP electric generation service at any time by calling 888-909-MBCP (6227) or at www.mbcommunitypower.org. Account holders will need their PG&E account information to process the opt-out request. There is no fee to opt-out before enrollment or within 60 days after MBCP service starts. After that time, there is a one-time administrative fee of $5 per residential and $25 per commercial account. Account holders who opt-out of MBCP and return to PG&E bundled service after the enrollment period will not have the option to return to MBCP for a full year and will be subject to PG&E’s terms and conditions of service.

Additionally, PG&E requires that MBCP customers use one of the following options for returning to PG&E generation service: Option 1) Return to PG&E generation service at the end of the current billing cycle on PG&E’s transition rate for a six-month period, changing to standard rates thereafter; or Option 2) Return to PG&E generation service after six months’ notice, on PG&E standard rates.

For more information on PG&E’s terms and conditions visit www.pge.com/cca. Accounts will be transferred on the day the electric meter is read and cannot be transferred during the middle of a billing cycle. Opt out requests received at least 5 days prior to a customer’s meter read date will be processed for that meter read date; all other opt out requests will be processed on the subsequent meter read date. Customers who opt out or otherwise stop receiving service from MBCP will be charged for all MBCP electricity used before ending MBCP electric service.
 

FAILURE TO PAY

MBCP may transfer any account to PG&E upon 14 calendar days’ written notice if the account holder fails to pay their bill. If service is transferred, the account holder will be required to pay opt out fees described above.
 

CUSTOMER PRIVACY POLICY

MBCP’s policy on customer confidentiality can be found at mbcommunitypower.org or by calling 888-909-MBCP (6227).
 


1MBCP will serve electric accounts in the unincorporated areas of Monterey, San Benito and Santa Cruz counties and all cities in those counties except Del Ray Oaks and King City.
2Carbon free power sourced from wind, solar, hydro, eligible renewable and other carbon-free energy sources to meet the total annual demand of MBCP customers.