Terms & Conditions

Enrollment and Service Offerings

Monterey Bay Community Power (MBCP) is the current primary electric generation service provider for 16 cities and the 3 unincorporated areas in Monterey, San Benito and Santa Cruz Counties 1, as well as the cities of Morro Bay and San Luis Obispo and in early 2021, for the cities of Arroyo Grande, Carpinteria, Del Rey Oaks, Goleta, Grover Beach, Guadalupe, Paso Robles, Pismo Beach, Santa Maria, Solvang,  and the unincorporated areas of Santa Barbara County. In accordance with California State Law, MBCP is required to mail four notifications; 60 and 30 days prior to the enrollment month and 30 and 60 days after the enrollment month.  Accounts within MBCP’s service area are automatically enrolled in MBCP’s MBchoice carbon-free electric service, during the designated month based on each customer’s meter read date, unless the account holder chooses to opt-out and remain with PG&E. MBCP customers may also opt-up to MBprime and support 100% Eligible Renewable energy from wind and solar, for an extra penny per kWh.

Rates and Financial Assistance Programs

MBCP electric generation rates are designed to provide customers with the opportunity to support carbon-free 2 electricity at a savings. In 2020, MBCP will provide an estimated 5% cost savings on electric generation charges inclusive of PG&E fees, when compared to PG&E unbundled rates. MBCP follows the regional investor-owned utility rate schedules for residential, commercial and agricultural customers. Financial assistance programs including California Alternate Rates for Energy (CARE), Family Electric Rate Assistance (FERA) and Medical Baseline Allowance remain the same with MBCP.

Billing

MBCP account holders will continue to receive a single monthly bill from PG&E that includes all electricity related charges, including MBCP’s electric generation charge. PG&E has always billed customers for electric generation, but this cost was part of a bundled service charge. Now that MBCP oversees how and where your electricity is generated, the electric generation charge that used to be less visible inside a bundled service cost has been separated out for more transparency. The MBCP electric generation charge is not a new charge but it will appear on a separate page. PG&E will continue to charge for transmission, distribution, public goods programs and other non-generation charges at the same rates it charges customers who do not receive MBCP service. 

Opt Out

 

Account holders may opt-out of MBCP electric generation service at any time by calling (888) 909-6227 or at mbcp.org/opt-out. There is no fee to opt-out before enrollment or within 60 days after MBCP service starts. Modest fees of $5/residential and $25/commercial account apply thereafter. 


Account holders will need their PG&E account information to process the opt-out request. Account holders who opt-out of MBCP and return to PG&E bundled service after the enrollment period will not have the option to return to MBCP for a full year and will be subject to PG&E’s terms and conditions of service.

Additionally, PG&E requires that MBCP customers use one of the following options for returning to PG&E generation service: Option 1) Return to PG&E generation service at the end of the current billing cycle on PG&E’s transition rate for a six-month period, changing to standard rates thereafter; or Option 2) Return to PG&E generation service after six months’ notice, on PG&E standard rates.

For more information on PG&E’s terms and conditions visit www.pge.com/cca. Accounts will be transferred on the day the electric meter is read and cannot be transferred during the middle of a billing cycle. Opt out requests received at least 5 days prior to a customer’s meter read date will be processed for that meter read date; all other opt out requests will be processed on the subsequent meter read date. Customers who opt out or otherwise stop receiving service from MBCP will be charged for all MBCP electricity used before ending MBCP electric service.

Failure to Pay

MBCP may transfer any account to PG&E upon 15 calendar days’ written notice if the account holder fails to pay their bill. If service is transferred, the account holder will be required to pay opt out fees described above.

MBCP will serve electric accounts in the Cities of Morro Bay and San Luis Obipso, as well as the unincorporated areas of Monterey, San Benito and Santa Cruz counties and all cities in those counties except Del Ray Oaks and King City.

Carbon free power sourced from wind, solar, hydro, eligible renewable and other carbon-free energy sources to meet the total annual demand of MBCP customers.