Customer Privacy Policy

Notice of Accessing, Collecting, Storing, Using, and Disclosing Energy Usage Information

Monterey Bay Community Power (MBCP), its employees, agents, contractors, and affiliates shall maintain the confidentiality of individual customers’ names, service addresses, billing addresses, telephone numbers, email addresses, account numbers, and electricity consumption, except where reasonably necessary to conduct MBCP’s business or to provide services to customers pursuant to the “Rules Regarding Privacy and Security Protections for Energy Usage Data” issued by the California Public Utilities Commission (CPUC).

Examples of reasonably necessary business purposes include but are not limited to when such disclosure is necessary to (a) comply with law, regulation, or court order; (b) enable MBCP to provide service to its customers; (c) collect unpaid bills; (d) obtain and provide credit reporting information; (e) resolve customer disputes or inquiries; (f) communicate about demand response, energy efficiency, energy management, and conservation programs, or (g) in situation of imminent threat to life or property. MBCP shall not, under any circumstance, disclose customer information for third-party telemarketing, e-mail, or direct mail solicitation. Aggregated data that cannot be traced to specific customers may be released at MBCP’s discretion.
Customer data, including individual customer names, addresses, and electric energy usage data, is collected via PG&E’s metering systems. MBCP may share customer data with contractors and vendors for purposes of providing MBCP services and operating programs.

Contractors and vendors are required to agree to only use customer data for program operational purposes and protect it under the same standards as MBCP. MBCP maintains customer-specific energy usage and billing information for only as long as is reasonably necessary, typically not more than five years unless otherwise required by law or regulation.

The effective date of this policy is January 3, 2017. Notice of this policy will be provided annually to customers via an on-bill message, guiding customers to the most updated version on MBCP’s website at www.mbcommunitypower.org. Any changes to this policy between notification periods will be communicated through Monterey Bay Community Power’s website. Previous versions of this policy can be requested via email through the website or by mailed request to MBCP, Attention: Administrative Analyst, 70 Garden Court, Suite 300, Monterey, CA 93940.

Customers having any questions or concerns regarding the collection, storage, use, or distribution of customer information, or who wish to view, inquire about, or dispute any customer information held by MBCP or limit the collection, use, or disclosure of such information, may contact MBCP’s Call Center: 1-888-909-6227, E-mail: info@mbcommunitypower.org, or mail: Monterey Bay Community Power 70 Garden Court, Suite 300, Monterey, CA 93940.