Request for Proposals

MBCP REQUEST FOR PROPOSAL

RFQ for CRM and Programs Management Software and Implementation

MBCP seeks qualifications for Customer Relationship Management (CRM) Software Implementation and ongoing Support Services (“Services”) to support customer communication and engagement, analytics, and energy programs management. The qualifications must highlight the experience and qualifications of your organization (Vendor) relating to the CRM structure and capabilities, implementation, and ongoing support as described in this RFQ’s scope of work. Vendors should provide qualifications in response to this RFQ. MBCP reserves the right to not award work to any Vendors.
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Supporting Documents:
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Content:

MBCP seeks qualifications for Customer Relationship Management (CRM) Software Implementation and ongoing Support Services (“Services”) to support customer communication and engagement, analytics, and energy programs management. The qualifications must highlight the experience and qualifications of your organization (Vendor) relating to the CRM structure and capabilities, implementation, and ongoing support as described in this RFQ’s scope of work. Vendors should provide qualifications in response to this RFQ. MBCP reserves the right to not award work to any Vendors.

 

Date * Event
November 8, 2019, 9:00 am PST RFQ issued
November 15, 2019, 5:00 pm PST Deadline for questions, clarifications
November 19, 2019 Question responses posted online
November 22, 2019, 5:00 pm PST Deadline for Vendors to submit qualifications
December 6, 2019 Top Vendors notified of interview times, if applicable
December 10-12, 2019 Possible interviews of top Vendors
December 13, 2019 Anticipated date MBCP will notify awardees
January 3, 2019 Anticipated date contract finalized
January 8, 2019 Sent to Operations Board for approval

 

 

 

*Dates subject to change